Leading Online Fireplaces Retailer

Terms and conditions

    1. To order any of our products customers must be aged 18 years or over.
    2. Once an order has been confirmed and paid in full we fireplacesstore and you the customer have a legally binding agreement.
    3. All products purchased remain the property of fireplacesstore until such time as the products have been paid for in full.
    4. Customers will be required to pay a delivery charge which they will be informed of at time of confirmation of booking.
    5. You the customer have the right to cancel your order with firplacesstore within 7 days, if your order has already been dispatched for delivery you the customer are responsible for any costs incurred in returning the products to our contact address.
    6. Once we have been notified in writing or via email and the goods have been returned to us undamaged a full refund will be given less original delivery charge
      If the goods have been used and /or fitted then a refund will no longer be possible as goods will then be classed as non resaleable and therefore a refund will be refused.
    7. Fireplacesstore are not liable for any costs incurred by you the customer for any loss of earnings or if delivery is unavoidably delayed due to ie roadworks or unavoidable delays due to item being out of stock or your installer charges you extra for any delay.


  • Please be advised that you should not book your installer till the goods have been delivered.



It is your responsibility to make sure that you book a qualified electrician or gas safe engineer to fit your product .

Payment terms

  • Here at fireplacesstore.com we accept most major credit and debit cards Cheques are accepted but must be cleared before goods are dispatched.
  • Products purchased will not be dispatched until payment has been received by us in full.
  • All fires sold by fireplacesstore are covered by a 12 month manufacturers guarantee.
  • This guarantee does not cover for accidental damage, missuse or customer neglect.

Privacy Policy

  • We at fireplacesstore guarantee not to pass on any personal details to any third parties.
  • We do not collect and save any data about you when you visit our website.
  • Here at fireplacesstore we are commited to protecting our customers privacy.
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Visit the shop

Thank you for the great service we received in the Fire Place Store last week, even though you did not have the exact fire we wanted you went to the trouble of finding it in your catalogue and having one delivered to your shop, so we could look at it.
A truly excellent piece of customer service, and it looks great now in our lounge.
Thanks again

John Sines
John Sines
Contact Us

Why not drop into our store or call us directly for free and friendly advice.

12 Kemp street
M 24 4 AA